Refund policy
Refund Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
Janet's Boards will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
- There are no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the Janet's Boards guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Please note that because each board is handcrafted and one of a kind, slight natural variations in wood grain, texture, and resin color are not considered defects and are not eligible for return.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges please contact janetsboards@gmail.com and provide your order number and reason for return or exchange.
Exchanges
For all exchanges please contact janetsboards@gmail.com with your order number and reason for exchange and we will handle your request based on the rules stated on this page.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this timeframe, please email janetsboards@gmail.com and allow us the opportunity to investigate further.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please contact janetsboards@gmail.com within 48 hours of delivery. If you do not report the damage within this period, we may not be able to honor your claim. We utilize timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or concerns. Please feel free to email janetsboards@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.