Shipping policy
Shipping Policy
Janet's Boards partners with major shipping carriers including FedEx, UPS, and USPS to ship directly to your door.
All payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 2-5 working days on average to fulfill your order. Because each board is handcrafted to order, some items may take longer especially around major holidays (up to 10 days).
Once your order has begun processing through our shipping department we are unable to make any changes including address changes. We will only ship to the address provided at checkout.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped you will receive a Shipping Confirmation email.
Tracking
All orders are processed with tracking numbers. You will receive an email with your tracking number when your order is dispatched to the carrier. If your order was placed more than 5 business days ago and there is still no information on your tracking number please contact us at janetsboards@gmail.com.
Deliveries
Shipping time varies by location. These are our estimates for your reference:
- United States — 7-14 Business days
- Canada — 10-14 Business days
- International — 15-30 Business days
Note: The days listed above are estimates in business days and do not include our 2-5 day processing time.
While we will do everything we can to ensure your order is delivered on time, Janet's Boards cannot be held responsible for conditions beyond our control such as postal delays, holidays, severe weather, labor disputes, or customs clearance procedures.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties and/or customs clearance fees which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Janet's Boards has no control over these charges nor can we predict what they may be.
Lost, Stolen or Damaged Packages
Janet's Boards is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and file a claim with your respective shipping carrier. We utilize timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported within 48 hours of delivery.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We begin working on your order immediately and are unable to make any changes after an order has been placed.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at janetsboards@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.